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 TERMS OF BUSINESS OUR STATUS Caversham Buchanan Limited is authorised and regulated by the Financial Services Authority (FSA) as an Independent Financial Adviser under the Financial Services & Markets Act 2000. Our FSA registration number is 180306. You can check these details on the FSA Register by visiting their website www.fsa.gov.uk/register or by contacting FSA on 0845 606 1234. We are bound by the Rules of the FSA and Professional Indemnity Insurance is maintained for the protection of clients. The provisions of these Terms of Business will take effect immediately they are provided to you. INVESTMENT OBJECTIVES In normal circumstances, we will set out your objectives in the “Suitability Letter”, which will be sent detailing our recommendations. We would ask that you spend time reading the Suitability Letter and contact us immediately should any part be unclear or not reflect your objectives. OUR SERVICES Caversham Buchanan Limited is an independent adviser and will act on your behalf in advising you on products from the whole market. We can advise you on and arrange Life Assurance, Pensions, Investments, Pure Protection, and Private Medical contracts from a wide range of insurers and investment companies. In some circumstances we may also recommend an unregulated contract such as an unregulated collective investment scheme; separate terms apply for such business. There are no restrictions relating to the advice we may provide you with, in relation to the types of investment or markets in which you may invest. However, upon request we may focus on a specific area that is particularly important to your needs and circumstances. Caversham Buchanan Limited will classify you as a Private Customer unless agreed otherwise. We will be glad to advise you at any time but, unless specifically requested to do so, we will not carry out a review of any of the investments that you have already taken out or that we have arranged on your behalf. However, at our discretion and unless we hear from you to the contrary we may telephone you from time to time between the hours of 9am to 9pm without your further prior consent to such contact. When we have arranged any investment for which you have given us instructions, we will not give you any further advice unless you request it, but will be glad to advise you at any time you ask us to do so. WE DO NOT HANDLE CLIENT MONEY We will never accept a cheque made out to us (unless it is a cheque in settlement of charges or disbursements for which we have sent you an invoice) or handle cash. PAYMENT FOR SERVICES In most circumstances we will provide you with our Keyfacts – ‘about our services’ and ‘about the cost of our services’ documents at the first meeting. We will discuss payment options with you and answer any questions you have. We will not charge you anything until you have agreed how we are to be paid. Where appropriate we will discuss the payment of fees and should this service be required, we will ask you to sign a fee agreement before we commence any chargeable work. We shall tell you the amount of commission payable to us on any investment. If for any reason it is not disclosed you should contact us to obtain the necessary information. If we receive commission, or any other form of benefit, from the issuer of a security or from another intermediary, we will inform you and on request, the amount thereof. Additional costs, such as imposed taxes, may also be payable. Such costs will normally be required to be settled with the relevant body directly. If you request us to assist in implementing a policy, you can choose for us to not charge you a fee for our services because we will receive commission from the life insurance company/friendly society. If you subsequently cease to pay premiums on the policy and in consequence the insurance companies seek repayment of commissions already remitted to us, we reserve the right to charge the greater of a pro rata fee to cover any shortfall or a charge based on the schedule of fees in advising you and arranging the policy. This will also be the case if a policy does not proceed, for any reason. You will be informed in writing of the fee or commission payable in arranging a policy and therefore the amount we may seek to charge in the event of a cancellation or a policy not proceeding. This does not affect your right to cancel the policy in accordance with the cancellation notice sent to you by the provider. PERSONAL INTERESTS We offer independent financial advice, but occasions can arise where we, or one of our other customers, will have some form of interest in business which we are transacting for you. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. INSTRUCTIONS We accept completed application forms and signed declarations, where appropriate, as being written instructions. We will take verbal instructions when dealing with Unit Trusts but such transactions will form a mutually binding agreement. In such instances, we will ask you to confirm these oral instructions in writing, even though we will have acted prior to receiving confirmation. All investments will be registered in your name unless instructed otherwise in writing. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you. All letters, cheques, documents of title, etc will normally be sent by post to your last known address and shall be sent at your own risk. We will not normally use the Recorded Delivery Service and no liability will be accepted for loss or damage where it is not used. COMPLAINTS We take every care to provide the highest standards of service. If you should have any complaints about the advice or service you receive or about any product you have bought please write to our Compliance Officer at the address below. If you make a valid claim against Caversham Buchanan Ltd in respect of the investments we arrange for you and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Ombudsman Service. Details of the cover provided by the scheme are given in a leaflet which we will send to you at your written request. Further information may also be obtained from the FSA. We also maintain professional indemnity insurance. DATA PROTECTION STATEMENT The information you have provided is subject to the Data Protection Act 1998. By signing this document you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management. Personal information provided may be maintained on computer records for at least 6 years, and will not be disclosed to other parties except other businesses within the same group, representatives of our compliance advisers, our auditors, and any organisation requiring access to such information for regulatory purposes only, or any person with legal entitlement to access. You or your appointed agent, may inspect contract notes, vouchers and entries in our records (manual and electronic) relating solely to your transactions. We do, however, reserve the right not to provide you with copies of records if information relating to other parties would be disclosed. To assist us in providing you with a comprehensive service and to keep our records as up-to-date as possible, please notify us of any changes to your personal circumstances, e.g. name change, change of address, etc., as soon as possible. Caversham Buchanan Limited may use the information that we hold about you to contact you from time to time by post, fax, e-mail or telephone to bring to your attention additional products or services, which may be of benefit to you. If you do not wish your information to be used in this way please advise us. CLIENT RISK You are advised that because some investments can fall as well as rise, you may not get back the full amount invested. Past performance is not necessarily a guide to future performance. TERMINATION OF AUTHORITY Our authority to act may be terminated in writing at any time by either party without penalty, providing all outstanding transactions have been settled. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated that will be completed according to these Terms of Business unless otherwise agreed in writing. You will be liable to pay for any transactions made prior to termination and any fees that may be outstanding. Other than as stated in this paragraph, there are no cancellation rights that apply to these Terms of Business. CLIENTS CONSENT I/We confirm that I/We understand and consent to the above terms and hereby authorise the transfer of information, as described above on a confidential basis when warranted between such third parties. In accepting these Terms of Business I/We agree that they may change from time to time without giving prior consent. = Please ensure you read our User Terms, Client Agreement, Key Facts and Privacy statement.  
Website last changed: 12/05/2008
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